Your Privacy Questions Answered
Yes. Log into your account, go to Settings > Privacy and select Download My Data. You'll receive a file with your profile, all transactions and preferences. You can also email our privacy team to request the same information; we send it within five business days.
We retain closed account records for the period required by law in your region so you can retrieve any unclaimed balance. After that window, your data is securely deleted. Depends on local law. Ask our support team for the exact retention period that applies to you.
No, we do not sell or share your payment details with third parties for marketing. We share only the minimum required data with payment processors to process your deposit or withdrawal. No other sharing occurs without your explicit consent.
Contact live chat or email our support team with the incorrect information and the correction you need. We verify your identity and update your profile within one business day. You can also make changes directly in Settings > Account Information.
Yes, we use cookies to remember your login, language and game history. You can disable non-essential cookies in your browser settings. Disabling them will not lock you out of your account, but you may need to re-enter preferences on each visit.
Change your password immediately and enable login alerts in Settings so we notify you of new device access. Then contact our support team with details of the suspicious activity. We can review your login history and block unauthorised devices within minutes.
Email our privacy team or use live chat with your account ID and a clear deletion request. We verify your identity, ensure your balance is zero or arrange a final withdrawal, then permanently remove your data within ten working days. Depends on local law.
